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FREE U.S. SHIPPING
Do you accept international orders?
At this time, we only ship throughout the contiguous U.S. and Canada.
How do I find sizing information?
A link to sizing information can be found on most apparel product detail pages.
Is your site secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
What are your shipping costs?
We are currently offering free shipping and returns for all U.S. orders within the contiguous U.S.
What shipping methods do you use?
We currently only send packages via the U.S. Postal Service.
Which methods of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept Amazon Pay and PayPal.
Why are orders shipped to residences in California taxed?
Piezas is based out of California which requires us to collect sales tax on behalf of the state. State laws require sales tax to be collected according to the address where the merchandise is shipped.
Am I billed for shipping on an exchange order?
We are currently offering free shipping and returns for all U.S. orders within the continental U.S. This applies to exchanges as well.
How do I return an item?
To return your product, you should mail your product to:
Piezas Returns
3450 Palmer Drive
Suite 4-294
Cameron Park, CA 95682
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What is your return policy?
Our return policy is good for 30 days upon the date of purchase. If 30 days have gone by since your purchase, we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
Didn't find your answer?
We're here to help! Send us an email at info@piezasandinas.com
